FAQ
Most frequent questions and answers
Questions About Amusement Arcade Games Machine
Does COSMOS GAMES' Arcade game machine have warranty and support?
One-year warranty for non-human damage.
Does it use a standard power outlet? What is the electricity cost of arcade game machines?
We provide specific plugs according to customer requirements.
Do you install/sell card readers?
We have our own card system that can be installed on the game machines. For details, please contact queenly@cosmosamuse.com.
Do you sell arcade parts and accessories?
Yes, you can purchase related accessories from our company for products bought from us.
How can I contact COSMOS staff?
Please contact queenly@cosmosamuse.com or click here (add a link to ‘Contact Us’).
How can I find the size of the game machine?
You can check the product details page or contact our sales staff for more information.
Does COSMOS provide installation services?
Yes, we offer on-site technical services. Please contact our sales staff for specific details.
How to maintain arcade game machines?
We provide daily operation tips for our customers. If needed, please contact the relevant salesperson.
Does COSMOS provide after-sales technical support?
We offer both online and on-site after-sales services. Our dedicated service group provides online after-sales advice.
Are arcade video games still popular now?
Video games have always been an essential part of every FEC (Family Entertainment Center). It is recommended to combine traditional and new games to attract players with different interests.
Are there any new arcade games now?
Please check our product section for new arrivals.
Questions About Shipping Arcade Game Machines
How much does it cost to ship arcade game machines?
After providing your nearest port or address and selecting the order products, we can check the relevant shipping costs for you.
How to ship?
By sea, land, or air. It depends on your requirements.
How long does it take to receive the video game console after placing an order?
Different products and quantities determine different production times. Generally, it takes about 30 to 35 days to complete a 40ft container of machines.
Questions About Setting Up an Arcade Game Room Business
Is an arcade a good business to start?
FECs are very popular worldwide, especially those that offer comprehensive entertainment suitable for family leisure. They are well-received by players of all ages.
How profitable is owning an arcade business?
This is still a fresh and popular business with considerable profit. We are experienced to recommend some good ROI products to you.
How much space is needed for an arcade game room?
It depends on the specific project needs and venue conditions. Generally, a simple game hall of about 200 square meters can accommodate a variety of machines. If you need more game areas, you will need more space. Please contact our sales staff for details.
What should I consider when designing an arcade game machine room?
Consider the placement of different functional game machine areas and complementary functions. Also, consider the activity areas of the target audience. If needed, contact our sales staff for relevant advice.
If I was about to open an arcade bar, what game machine would I have?
Choose based on the actual venue conditions. Video Games, Sport Games, Redemption Games, Kids Games, VR games, and Soft play ground are popular options. You can choose according to the actual situation of the venue.
I am planning to open an arcade with a venue of about 200 square meters. What services can you provide?
Project analysis, area division, product selection, 2D design of the venue, product provision, transportation, on-site debugging assistance, and operation suggestions.
Where to buy classic (vintage) and modern arcade game machines?
We have some options in our catalogue. If you have other needs, please contact us with pictures for consultation.
Does COSMOS provide any guidance on planning arcade game room revenue?
Yes, we provide services such as project analysis, area division, product selection, and 2D venue design for game rooms. Please contact us for consultation.
How much does it cost to open an arcade?
The budget depends on the venue size, positioning, product selection, etc. If you already have a venue layout, please contact us for relevant information. They will give appropriate advice based on your project situation.